Shipping & Delivery

[Updated on March 11 2023]

How long does it take for my products to be made and delivered?

Production and delivery time varies depending on the item(s) ordered, your customization options, and your location. We always aim to deliver within 3-7 business days from the date of your order.

How much is shipping?

Shipping prices inside the US are included in all FurniHQ products. For shipping outside the US, please contact us at

Can I pick up my order directly from FurniHQ?

Sorry, this is not possible. Currently, we do not have a showroom or a store to pick up products directly.

How can I track my order?

To track your order, you will receive an email with our delivery service tracking details of your order.

Does someone need to be home to accept delivery?

Yes, it is necessary for someone to be available to accept delivery as we use a secure courier who requires a signature as proof of receipt.

Furthermore, our carriers provide a door-to-door service, which does not include carrying the items inside, carrying items up stairs, placement, or removal of packaging. If your order includes larger items or you are not comfortable carrying your items, we suggest having an additional person to assist with the placement of your items inside.

My items haven’t arrived yet. What can I do?

Please allow up to 4 weeks from the day you received the order confirmation. For any additional concern, please do not hesitate to email us at

How do I change my shipping address after my order has been placed?

Simply email with the address change.

How will I know how my order is progressing?

Once your payment is received, your purchase is sent directly to the workshop. So that you can monitor the progress of your purchase, you will receive three emails regarding the status of your order. You will be alerted by email at the following stages:

Once your payment has been accepted

Once your order is dispatched from our manufacturer into your chosen address

Once your order has been delivered


How do I return my purchase?

FurniHQ is dedicated to providing good customer support. If you wish to return an item(s), please send an email to We kindly ask you include your purchase order number so we can find your order details in the most convenient way.

What happens if I don’t like the product once it arrives?

We’re confident you will like your product. But just in case, we have a Return for Any Reason policy. If you are unhappy, simply contact us to arrange for your return.

What does “Return for Any Reason” mean?

If you decide after receiving delivery of your product(s) you wish to return the product(s) for any reason, you can.

What is the return notice period?

FurniHQ provides its customers with a 14-day period for returns.

Does FurniHQ provide refunds?

FurniHQ does provide refunds. Any product(s) returned will be fully refunded, less the delivery costs to return the product(s).

What are the shipping charges in case of returns?

You can return your item(s) within 14 days of the purchase date. If the product(s) is not damaged or faulty, and you simply decided that you do not want it anymore, you will receive a refund, less the outbound associated shipping costs. Shipping costs will vary according to the item(s) and your location.

In the unexpected event of receiving a faulty product(s) or you have a warranty claim, please contact us by email at Photos may be requested to support the assessment of your claim. If the warranty claim is accepted, we will arrange Special Order and Customization

What can I customize in the FurniHQ furniture range?

FurniHQ offers a wide range of customization options, including size, shape, material, and color of the components. You can select the options according to your preferences, and we will provide you with the feasibility and cost details. Once you have finalized your customization options, we will produce the furniture for you.

Can I request colors that are not available in the FurniHQ offer?

Yes, you can request colors that are not in the FurniHQ offer. Simply mention your color preference in your special order request email, and we will let you know if it’s possible to fulfill your request, along with the price and delivery time details.

Can I request custom dimensions for my furniture?

Yes, you can request custom dimensions for your furniture. This option is available for products that are ordered as a Special Order.

I have purchased from FurniHQ before. How can I match materials and finish from my earlier purchase with my next order?

To match materials and finish from your earlier purchase with your next order, please email with your previous order information, and we will supply you with the required details.

How do I purchase multiple quantities of the same design?

To purchase multiple quantities of the same design, simply add the item to your cart and edit the ‘quantity’ field as per your requirement.


How do I assemble my FurniHQ furniture?

Each FurniHQ product family is assembled differently. You will receive a set of intuitive and easy-to-follow instructions that guide you through the assembly process for your specific furniture piece. We recommend having someone to assist you during assembly.

What will I need to assemble my FurniHQ furniture?

FurniHQ furniture can be assembled by hand. However, securing shelves to the wall will require a drill and screwdriver. For safety reasons, securing tall shelf units to the wall is advisable.

How long will it take to assemble my FurniHQ furniture?

The time taken to assemble your FurniHQ furniture depends on the product you have purchased. However, we have ensured that the assembly process is quick and simple.

Can I disassemble my FurniHQ furniture for transportation?

Yes, FurniHQ furniture can be easily disassembled for transportation. However, we recommend that you take care when disassembling your furniture to avoid any damage.