Thank you for shopping with FurniHQ. We strive to ensure that all our customers are satisfied with their purchases, but we understand that sometimes you may need to return an item. Please follow the instructions below to initiate a return:
Contact our customer service team at contact@furnihq.com to initiate the return process. Please provide your order number and reason for the return in your email.
Our customer service team will provide you with a Return Merchandise Authorization (RMA) number.
Securely package the item(s) you wish to return, making sure to include all accessories, manuals, and packaging materials.
Affix a return shipping label to the outside of the package, making sure to cover any previous labels or markings.
Ship the package using a reputable carrier at your own cost. We recommend using a carrier that provides tracking information and insurance.
Once we receive your returned item(s), we will inspect them to ensure they are in their original condition and packaging.
If the item(s) are in their original condition and packaging, we will issue a refund within 10 business days. Please note that we reserve the right to deduct a restocking fee of up to 25% of the purchase price for any returned items that are not in their original condition or packaging.
Please keep in mind that we cannot accept returns for items that have been customized or made-to-order. Also, please note that the cost of return shipping will be deducted from your refund.
If you have any questions or concerns about our return policy or process, please do not hesitate to contact our customer service team at contact@furnihq.com. Thank you for choosing FurniHQ, and we hope you enjoy your purchase.
[Updated on March 11 2023]
