Please rest assured that we will work quickly to rectify the situation and get you the correct item as soon as possible. If you have received the wrong item, please contact us at firstname.lastname@example.org within 30 days of the delivery date.
To qualify for a resolution, we require that you provide us with a photo and/or return the original item. We offer multiple solutions to make sure your order is correct and satisfactory. If you are instructed to return the original item and it is not received at our Returns Center, we reserve the right to reverse the refund or charge for a replacement unit. Please note that we reserve the right to refuse to service any wrong item reported more than 30 days after the delivery date.
We understand how frustrating it can be to receive the wrong item, and we apologize for any inconvenience caused. Our goal is to ensure that you are completely satisfied with your purchase, and we appreciate your patience and understanding while we work to resolve this issue. To get started, please visit My Orders or contact us at email@example.com.
[Updated on March 11 2023]